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Frequently Asked Questions

Do I need to leave my home during the pest control service?

No, you do not usually need to leave your home during the service. Unless you are having an internal treatment.

What about my pets?

It is advisable to remove the animal or animals from the area during treatment.

Dogs and cats we recommend removing any food or water bowls before the service and then replacing the bowls after the service is completed and any products used have dried.

Birds should be moved away from the area being treated (inside if possible) and covered if still on the property.

Fish inside the premises should have the top of the tank covered by a towel or similar. Fishponds around the premises must have a tarp or similar covering them.

Are the products safe for my unborn or newborn baby?

We service childcare centres and hospitals with the same products that will be used in your home. However, we aim to minimise your exposure to the chemicals. Therefore, if you require an internal treatment we recommend you vacate the home for a minimum of four hours.

What happens if it rains soon after the service?

Light rain will not have an effect on the products placed around. Normally, rain on the next day does not significantly affect the effectiveness of the treatment. The treatment will only be compromised in cases of heavy or persistent rain and only in the areas completely exposed to heavy rain.

When having my annual spider treatment, why do I see more pest activity after the treatment?

Initially, homeowners may see an increase in pest activity after a treatment. We recommend not to worry, as the increase pest activity will usually subside after two weeks.

How often should I have a service done?

We recommend having an annual Timber Pest Inspection and a General Pest Service annually or bi-annually. However, depending on the type of pest infestation a more frequent service period may be recommended to ensure your home is safe and protected.

What does inspecting for termites involve?

When termites come out of the ground, they often leave signs that our qualified staff can identify during an inspection.


Some signs that we look for are mudding in cracks and gaps between materials, mud shelter tubes on the surfaces of materials, pin holes in plaster, or bubbling paint. We also look for conditions that are conducive to termites such as water pooling and high soil levels by the perimeter of buildings and stored products against the house.


Upon inspection we will provide recommendations to help reduce the risk of termites in and around your home.

What is the importance of regular termite inspections?

Houses with steel frame roofs are less vulnerable to structural damage from termites but there are many other elements of the home that termites will attack; timber floors, doors and door frames, cupboards and carpet smooth edge.

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